Cookies and Privacy Policy
1. INTRODUCTION
Welcome to Redeemers Health Village Hospital [RHV], a Multi-specialist healthcare institution registered under the extant laws of the Federal Republic of Nigeria. As a healthcare Institution, we are committed to protecting the privacy and confidentiality of your personal and health information, in accordance with the relevant Data Protection laws and regulations.
2. PURPOSE OF THE POLICY
This privacy policy outlines how we collect, use, store and disclose your data when you visit our website https://myrhv.com, use our online services or receive medical care. The usage of our website by you shows your consent to the data practices described in this policy.
It is important to note, that our website does not automatically collect or store your information when browsing. This privacy policy covers only Redeemers Health village website.
3. SCOPE OF THE POLICY
This policy covers the following areas:
– Information/Data collected
– Method of collection
– Lawful processing methods
– Security measures
– Third party relationship
– Data Retention
– Individual Rights
– Status of Children
– Use of Cookies
– Changes to Privacy Notice
4. CONSENT FOR DATA PROCESSING
This is a principle that respects individual’s right to make decision about their health. You consent when you voluntarily provide us with information we use to grant you access our medical services. The following activities will require seeking the user’s consent:
– Commencing the processing of data
– Processing sensitive personal data
– Storing sensitive information
– Using RHV website or any of its services.
– Sharing data to a third party listed in this policy.
5. INFORMATION / DATA COLLECTED
We collect both personal and health information from any one interested in engaging in our services. This includes:
– Personal information: Names, date of birth,address, email address and phone numbers
– Health and Medical Information: Any medical history or details you voluntarily submit through our online booking and forms.
– Cookies: Small text files that appears on you device to help record users preference, analyze web traffic and improve your experience
6. METHOD OF COLLECTION
We collect user information in the following circumstances:
– By registering on our website
– Filling a contact form on our website
– Communication via email or phone calls
– Processing of the users contact forms
– Users request or application for any of our services.
Your visit and usage of our website will require you to read and agree to the terms of the Privacy Notice on our website.
7. LAWFUL PROCESSING METHODS
We use the collected information for the following lawful reasons:
– To provide and manage healthcare services and process appointment requests
– To communicate with you regarding your appointments, medical records or inquires.
– For processing billing
– To improve our website functionality, perform data analytics and secure our systems.
– To comply with legal obligations and regulatory framework.
8. SECURITY MEASURES
At Redeemers Health Village hospital, safeguarding your information/data is our major concern and this is done by:
– Implementing strict physical, technical and administrative security measures to prevent unauthorized access,disclosure, alteration or destruction of your data
– Access to your information is limited to authorized medical and administrative personnel.
– Engagement with other service providers with signed confidentiality agreements.
– Continuous Staff training on the management of data.
9. THIRD PARTY RELATIONSHIP
For the purposes of collaboration in healthcare services for coordinated care purposes, technology advancement and legal requirements, it may become necessary for Redeemers Health Village to share personal data with other organisations.
Categories of Third Parties
– Health Care providers
– IT providers
– Insurance Providers
– Legal/Regulatory Authorities.
9.2 Process of Sharing Data to Third Parties
As a healthcare institution who is compliant with the Data protection laws, we ensure the following ethical and legal steps are considered:
Consent: Obtaining explicit consent from patients before sharing data to a third party
Lawful grounds: We ensure data is shared for its intended lawful purposes.
Data limitation: Only necessary data is shared.
Security Measures: Implementation of access control, encryption, secure disposal of data e.t.c
Data Governance: Existence of a Compliance governance structure to ensure data compliance and management.
Confidentiality Compliance: Engagement with third parties with signed confidentialy agreements/Non-disclosure agreements.
Generally, personal data will not be shared unless users give his or her consent. However, it is important to note that no method of sharing/transmission over the internet or electronic storage is 100% secure.
10. DATA RETENTION
10.1 RHV keep your information for as long as it is necessary and relevant to the purposes for which it was collected unless a longer retention period is required or permitted by law [ for example, according toThe Medical Laboratory Council of Nigeria sets down some retention periods for certain documentation].
10.2 Where RHV no longer need to process the data for the purposes described in this privacy policy or the retention period has elapsed, it will securely delete the same from its system and storage.
10.3 Also, where the user wishes to cancel or request that RHV no longer uses or maintains his/her data, such a person may contact the Data Protection Officer. The exception to this is that, request of this nature will not be granted if it has not exceeded the retention period permitted by law.
11. INDIVIDUAL RIGHTS
The Nigeria Data Protection Law 2023 provides the legal framework for processing data and individual data rights.
Furthermore, the scope of certain rights may be subject to certain restrictions or exceptions provided for under the Data Protection laws.
These rights include:
Right to Access information
Users have the right to request information on how their data is processed and RHV will ensure fair processing in handling users’ data. In the event such request would impose unreasonable cost on RHV, the user may be required to bear the cost.
Request to correct inaccurate or incomplete information
User have the right to request to correct inaccurate or misleading data. RHV will not deny a user this right.
Right to deletion/erasure of data, which is subject to legal retention requirements RHV is obligated to meet this request without any delay provided there is no legal compelling reasons to continue with the usage.
Right to withdraw consent
A users right to withdraw consent is not absolute. This is subject to certain exceptions like; Continuation of a lawful process, performance of a legal obligation e.t.c But in the absence of these objections, the responsibility lies on RHV to grant this request without delay.
Right to data portability.
Where this request is made by a user, RHV will ensure that the users data is securely transferred to another IT space without hindrance to usage.This is subject to legal retention requirements.
For removal or transfer of personal data from our website, kindly contact the designated RHV Data Protection Officer.
Rights related to automated decision making
Automated decisions are made without human interventions. A user has the right not to subject to an automated decision making process of his or her data, particularly where it has legal or significant effect on the user.
In the case, the user has the right to request human intervention and express his/her opinion.
RHV will only carry out automated-decision making where it is necessary for obligation performance, based on consent and regulatory requirement.
12. STATUS OF CHILDREN
10.1 We understand the importance of protecting children’s privacy, hence, the reason why this policy is not designed to capture personal data of children under 18 years old. If Peradventure there is a need to collect a child’s data for the purpose of rendering medical care,it will be done with a verifiable guardian or parental consent.
10.2 If RHV becomes aware that a child has provided his/her data, same will be deleted immediately.
We encourage parents to contact us immediately if they believe their child has provided information without their consent.
13. CROSS-BOARD DATA TRANSFER
Our personal and medical information may be stored or processed in countries outside your home country, including jurisdictions that may not have the same level of data protection laws as your own.
When we transfer your data across borders, we will:
– Ensure the receiving country has adequate data protection safeguards.
– Use legally recognized transfer mechanisms (such as contractual clauses or patient consent).
– Take reasonable steps to protect your data from unauthorized access, loss, or misuse.
– Compliance with applicable laws
By using our services, you consent to the transfer of your information to countries outside your residence, in accordance with this Privacy Policy.
14. USE OF COOKIES
RHV will not use cookies to collect personal or medical data. Our website uses cookies to:
– Identify users on the website
– Remember preferences and settings.
– Improve users experience on our website
– Enhance security and prevent fraudulent activity.
15. DISPUTE RESOLUTION
If a user has concerns or disputes regarding our handling of their personal information, kindly follow the procedure below:
– Contact us via our email with details of our concern
– We investigate and respond within 30 days
– If the dispute remains unresolved, disputes will be referred to mediation or arbitration in accordance to Arbitration and Mediation Act 2023.
– The Arbitration decision will be legally binding on both parties.
– The cost of Arbitration shall be jointly borne by both parties.
– This policy shall be governed by the laws of the Federal Republic of Nigeria.
16. COMPLIANCE WITH REGULATORY LAWS
RHV recognised as NDPC data controller is responsible for compliance with the Nigeria Data Protection laws. The Data Protection Officer [DPO] will handle to daily dat protection related issues.
17. PRIVACY POLICY REVIEW
This policy shall be renewed every two years or from time to time, as the need arises. A change on the policy will communicated via RHV website.
2025 NDPC COMPLIANCE BADGE – REDEEMER’S HEALTH VILLAGE HOSPITAL
The Redeemer’s Health Village Hospital has been audited and is compliant with data protection practices for the year 2025.
Scan the QR code to confirm
